How can we help?

We can provide the following assistance:

Business Travel Management

When it comes to business travel, nothing beats having an expert on board. Our business travel experts are highly experienced, commercially driven and has exceptional product knowledge to deliver airfare and accommodation options which will have an immediate impact on your bottom line.

Expert business travel management can open up a world of savings and efficiencies for your organisation.

We think the decision is easy and invite you to find out 11 great reasons to bring a Renaissance Travel Bureau expert on board.

Whether you are looking to make a change, or are considering appointing a travel manager for the first time, we are more than happy to properly walk you through the benefits of professionally managed travel, without any obligation on your part. We recognise that success for our business will only come through delivering you a customer experience which you will not receive anywhere else.

Emergency Assist

One number will reach us 24 hours a day: (+44) 0845 269 8278  (Within UK, if outside: +447092988649)

When things don’t go to plan and you need assistance outside regular office hours, there’s no need to look up or remember a different number. You can reach a Renaissance Travel Bureau consultant on the same number 24 hours a day. Simply use the number you usually call to reach your dedicated Travel Account Manager.

Don't have the number to hand? You can also reach RTB Emergency Assist on: 0845 298 8278

Personal support from people you know.

It’s an undeniable fact that last minute or unexpected changes to travel plans are part of business travel. You will travel confidently, knowing you have an expert on board to support you, wherever and whenever you require.

Our cloud-based phone system means we are able to provide you with assistance 24 hours a day, 365 days a year from anywhere in the world.

Outside of the core operating hours, Renaissance Travel Bureau provides round-the-clock personal support through our 24/7 Emergency Assist. Our 24/7 Emergency Assist service is located in London, at our UK headquarters and is staffed by dedicated Operational Emergency Safety personnel. All team members are multi-skilled to book both domestic and international travel and are trained to specifically to cater for the needs of our clients.

Our 24/7 Emergency Assist team are an extension of your booking team – meaning they are able to access all data and information regarding your travellers, company policy and preferences.

We are committed to having the right resources and skills to provide you with airfare expertise, support and advice 24 hours a day every day of the year.

Recent requests have included:

- Repatriation of Sick passengers from disease affected regions in Africa and Brazil.

- Lost Passport and document situations.

- Robbed or kidnapped passengers in South America.

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